The Chief Executive of ARMS George Azzopardi announced that as part of the ongoing process of modernisation and digitalisation within ARMS, another digital service has been launched, a form that can be filled out digitally. Azzopardi said that over time, ARMS has continued to adapt to changes as necessary in order to always offer the best service to its clients, who amount to around 380,000 clients.
In the year, ARMS receives around 35,000 applications and therefore the need was felt to modernise the applications and work began which led to the launch of Form H as an E-Form. A number of other applications that will be accessible digitally will follow in the coming weeks. Azzopardi mentioned that during the past year ARMS also began work to convert its archive into digital form and so far more than 40,000 files have been processed, thus allowing employees to access information more easily and digitally. He also mentioned the extension of more services on the ARMS online portal that clients can access from the comfort of their homes.
A ChatBot has also been added to the portal to assist clients in accessing the service they are looking for. It was also explained that this year an appointment service with ARMS representatives was introduced which can also be done online, so that clients can be served at a time convenient for them.
Azzopardi said that this is the level of service they want to provide to the client and encouraged anyone who needs ARMS assistance to make use of this service. “Today we are launching another service in digital form. The idea of a digital transition in ARMS was very much needed and we started with this process, which process today we are seeing its first results. In this way we are also aligning with the Malta 2050 Vision. Committed to continuing to work towards a more modern and efficient service for our clients,” said George Azzopardi.
Aleandra Muscat from the Malta 2050 Vision team also spoke, explaining that among the main goals of the Vision is that by 2035, all key Government services will be able to be carried out completely online, from application to tracking of the entire process. She said that this online form is the first step in a much larger process within ARMS and that together with the online portal and other services that will continue to be introduced by the entity, a digital ecosystem is being built that makes life easier for people and at the same time helps the entity work more efficiently.
“Today we are seeing a concrete step towards more modern public services that are more focused on the quality of people’s lives. The launch of these new services by ARMS is not only an investment in technology, but an investment in time and the quality of life of families and businesses. This is a clear example of how the Malta 2050 Vision wants to reduce bureaucracy and make services more accessible to citizens and public administration more efficient and transparent,” said Aleandra Muscat.
