KM Malta Airlines has officially launched WorldTracer Self Service (WTSS) – a new
digital solution developed by SITA that allows passengers to easily track real-time
updates on their delayed baggage from any device.
Through a dedicated link mybag.aero/malta provided to passengers who file a Baggage
Report, passengers can access the latest information about their baggage directly.
Once a Baggage Report is created by the airport team, travellers can monitor status
updates, including when their bag is located, forwarded for delivery, and successfully
delivered.
By empowering passengers to manage their own Baggage Reports, WTSS helps
passengers reduce the need for follow-up emails, improves data accuracy, and fosters
more efficient communication between passengers and airport staff. The system is fully
integrated with KM Malta Airlines’ baggage management operations, ensuring that both
passengers and operational teams have access to the same real-time information.
As part of KM Malta Airlines’ ongoing efforts to enhance the travel experience,
passengers using Apple devices with AirTags can also benefit from Apple’s Find My
feature, offering even more precise baggage tracking through Apple’s integrated
network. This provides greater visibility and reassurance while travelling.
This latest initiative reflects KM Malta Airlines’ commitment to innovation, operational
efficiency, and customer satisfaction, further strengthening its focus on delivering a
seamless travel experience for all passengers.
