Reference is made to the statement published by the Association for Consumer Rights, regarding their survey on public transport. Malta Public Transport welcomes the feedback presented by this study and has held discussions with this association in this regard.
The company regularly carries out market and customer research through independent agencies, which shows that although more passengers are travelling by bus, the main factors to attract more bus passengers are shorter journey times, more frequent trips, and a more punctual and reliable
bus service. Therefore, as the national bus operator, Malta Public Transport is participating in a number of discussions with the leading stakeholders in order to provide a more reliable and more attractive public transport service.
Based on our research, the unique number of passengers that travelled at least once in December 2022 was significantly higher than in December 2019 with 18,000 more individuals using the bus during the month. This, together with the increasing passenger numbers, shows that confidence in the public transport is once again increasing. It is therefore of utmost importance, now more than ever, for all stakeholders to work together on solutions that will make public transport more attractive by offering better connectivity, shorter journey times, more frequency and improved punctuality and reliability
