Air Malta has been voted the 3rd ‘Best Regional Airline in Europe’ and the 10th ‘Best Regional Airline in the World’ at the Skytrax World Airline AwardsTM 2021.
The Maltese airline has also been voted as the 5th Best Airline in Southern Europe.
As a result of this positive performance, Air Malta climbed 7 places to 80th place out of the 350 airlines included in the survey results.
The Skytrax awards are the global benchmark of airline excellence and the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world.
Commenting on these results, Air Malta’s Executive Chairman David G Curmi said, “It’s great to see these positive achievements in this challenging environment. Such results give us confidence that we are on the right track to improve our customer experience both onboard our flights as well as on the ground. I wish to thank all staff who have positively contributed to these results and are working tirelessly especially during these challenging times.”
The survey was conducted online between September 2019 and July 2021 with 13.42 million eligible survey entries completed, across a range of topics. The survey covered full-service and low-cost airlines and measured standards across 68 key performance indicators of airline front-line product and service. Over 100 different nationalities participated in the survey covering world airlines from largest international airlines to smaller domestic carriers.
