Air Malta would like to clarify the situation of undelivered bags for flight KM307 that was scheduled to depart from Munich Airport on the 14 December. The matter is totally unconnected to the ground-handling operations at Malta International Airport.
As from Wednesday 14 December Munich Airport suffered a series of weather events including heavy snowfall, freezing rain and freezing fog over the course of three days resulting in the cancellation of countless flights and thousands of passengers being stranded.
As flights resumed numerous aircraft departed with passengers but no baggage loaded due to the resulting backlog. The peak number of bags left behind at Munich Airport was estimated at 23,000 pieces.
Deutsche Lufthansa AG, the handler at Munich airport apologised for this sad situation just before Christmas and advised that it is currently impossible to deal with requests from airlines to search for specific bags but that they are working through the backlog methodically and doing their utmost to ensure that all bags are delivered to their destinations.
Like many other flights, Air Malta’s flight KM307 from Munich to Malta which was scheduled to depart on 14 December was cancelled and rescheduled to the next morning. Around 32 bags belonging to passengers who were travelling on this flight did not arrive in Malta.
Air Malta is doing its utmost and working closely with Deutsche Lufthansa AG to ensure that the reported lost bags are returned safely to Malta but that this process could take some time due to the extent of the disruption at Munich Airport.
It apologizes for the inconvenience to passengers owing to this extraordinary circumstance beyond its control.
For any information or assistance with flights please call +356 21 662 211 or contact us at customercare.airmalta@airmalta.com
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